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Digital skills shortage hampers business growth

Posted on May 01, 2017 by Shaun Moat

Digital Skills


A lack of digital skills is affecting business productivity and growth, according to the British Chambers of Commerce (BCC).

More than 4 in 5 (84%) firms say digital and IT skills are more important than 2 years ago, however 76% say they are facing a digital skills shortage.

Adverse effects of skills shortages include:

  • increased workload for existing staff (52%)
  • higher operating costs (29%)
  • dificulty meeting customer needs (28%).

Barriers to solving the problem include:

  • no time for staff training (41%)
  • identifying the right training (32%)
  • cost of training (25%).

Adam Marshall, director general of the BCC, said: "The evidence is clear: better digital skills make firms more productive and a lack of digital skills holds them back. "Businesses themselves need to do a lot more to tackle the digital skills shortages they face, and their leaders need to tackle this issue. "Too many irms are stuck in an unproductive cycle, where
the failure to take action has serious consequences."

Government help

The government has created a digital strategy designed to help people get the skills businesses need and help exploit digital opportunities. The strategy aims to give training to 2.5 million people by 2020. For businesses, the plan is to create 5 international
hubs in emerging markets to connect UK companies and local tech firms.

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